Adapting means of information transfer

A.    Simplification of processes - simplifying or changing existing procedures as well as delivering them in an approachable manner tailored to the recipient of the service. In addition, the issue of tolerance for mistakes interlaced in the process and appropriate notification should receive emphasis. Presentation of these processes can be made intuitive by visual means such as: the use of symbols, flow charts, graphs and similar measures.

An example of the process of simplification: ordering service counters of apublic ministry so that those that come to receive the service the design of the facility makes it easy to understand how to carry out the process which is the purpose of the visit.  If the purpose of completing the process of producing a documentnecessitates visiting five counters, then the various counters should be arranged continuously (one counter after the other) and also be accompanied by a document map that shows visitors where each counter is located.

B.    Intuitive design - design with the intent of presenting information and content in a quick and understandable way so as to be easily understood by the general population. Intuitive design can be enabled both for written information and the design of each item affecting us as people who move around in an environment. Accurate intuitive design enables the user/service recipient to orient him/herself quickly and with full confidence to the environment and facilities offered for use.

C.    Signage - transfer of information using simple graphical representation (sign). This measure is designed to help people with cognitive disabilities or people who have difficulty reading (children, immigrants, persons with learning disabilities, etc.) to understand a main idea without having to read. In general, the use of symbols (vs. written information) has great advantages in several aspects: First, one can conceive a graphical representation for a relatively quick read. Second, you can quickly understand the main idea conveyed. Third, a symbol often can be used to convey information through a universal language that is independent of the speaker.